Frequently Asked Questions

Fully Insured:

If you are fully insured, you need to contact your Insurance Company ASAP after your accident.  Your Insurance Company will guide you through their claim process.

Briefly, they will ask for a description of how the accident happened, details of any other parties (if there are any involved), if the police attended and a report was compiled (there will be a report number if this is the case) or if there were any witnesses and their details.

Your Insurance Company will then provide you with a Claim Number.  Your Claim Number provides the linkage of your vehicle repairs between your Insurance Company and your Repair Centre.

Depending on which Insurance Company you are insured with they may ask you to attend their Assessing Centre.  This is where they will inspect the vehicle and take photos of all accident damage.

Once your vehicle has been inspected your Insurance Company will request estimates from repair workshops.  This can be done electronically or from their Assessment Centre of in some circumstances they may ask you to go directly to a nominated Repair Centre.

Your vehicle repairs (relating to the accident) are authorised and allocated to a Repair Centre.  After which, upon arrival of parts, your vehicle can be booked in and scheduled for repairs.

Your Insurance Company will advise which Repair Centre will be repairing your vehicle and if you have an excess to pay which will be payable upon collection of your repaired vehicle.

Note:  Should your vehicle be undriveable or unsafe to drive your Insurance Company will arrange for a tow truck and advise you where your vehicle is being towed to.  Your vehicle will be assessed from the Repair Centre it is towed to.

Third Party or Private Work:

Record all details of the third party. (Drivers License, current address, details of vehicle(s) involved (make, model, year and rego))

If the Police are contacted ensure you capture the attending Officers Name and accident report number.

You are much better off putting the claim through our own insurance company to avoid possible delays with 3rd party insurance claims.

Private work – we are happy to provide Estimates for private work.  Abeta will work with you to achieve the best repair results.  We will recommend the best repair methods, beit full panel work or dentless repairs.  Should second hand parts be utilised (at owner request or due to part availability) only quality parts will be used.

Questions to ask your Repairer:

• What repair methods will be used in the vehicle repair?
• What warranties are provided for repairs and paint work?
• If private work or a third party estimate, is it possible the estimate will increase?  If so under what circumstances?
• How is the vehicle stored whilst in their care?
• What Insurance companies are they recommended repairers for?
• Are you able to have a printed Estimate of Insurance approved repairs?
• What is the process should I have any questions post my repairs?
• What training is provided to staff?

Derwent Park (Workshop, Estimating & Office)
41 Lampton Avenue, Derwent Park  TAS   7009
Enter Lampton Avenue via Brooker Highway.

No.  Estimating is available at our location.

Derwent Park (Workshop, Estimating & Office) – 41 Lampton Avenue, Derwent Park – Monday to Friday 8:00am to 4:30pm

If you are making an insurance claim, just bring along your Claim Number as this is used to pass the Estimate information electronically to your Insurance Company.

10-15 minutes for driveable vehicles.  The Estimator will examine your vehicle, capture digital photos of accident damage and if required, ensure your vehicle is road worthy post accident.

Should your vehicle be towed into us, estimating may take up to a day dependant upon the level of damage.

Typically parts are delivered to us 5-8 days post being ordered however, on occasion, Suppliers will have to source stock from overseas this extending the part availability considerably.

Abeta orders parts and confirms their arrival or arrival date prior to vehicle book in date in so all repairs can be completed at once.

Abeta will not hold up your repair, unless that is your wish, should it be possible to complete repair and safely return you to the road whilst still awaiting a non critical part should it be a lengthy delivery lag.

CBD (Estimating & Office) – Monday, Tuesday and Thursday 8:00 am – 4:30pm

Derwent Park (Workshop, Estimating & Office) – Monday to Friday 8:00am to 4:45pm

Yes.  You may drop your vehicle at our CBD location and it will be transported to our Derwent Park office for repairs.  Similarly, we can arrange to return your vehicle to our CBD location for collection.

Direct Deposit –please ask us for our banking or PAYID details

EFTPOS

Visa & Mastercard – 1.5% surcharge applies

For all private work – Abeta asks for full “parts” payment prior to their ordering + 85% of work at drop off

Unfortunately no we do not quote for actual repairs over the phone.  There are too many intrinsic complexities, the vehicle will need to be sighted by our Estimators.  The estimate process will take 10-15 minutes.

We are able to provide you guide pricing for simple items such as single panel painting and basic detailing.

CGU

QBE

RACT

GOVERNMENT FLEET

SUNCORP GROUP

SHANNON’S

APIA

SUNCORP INSURANCE

VERO

HOLLARD INSURANCE

COMMINSUR

ALLIANZ

Abeta provides and deals with all Insurance companies.  These are the Insurance companies we are accredited with.

At time of vehicle book in and also at drop off you will be advised the date your vehicle will be ready for collection.  An estimated time of completion on this date is 4pm.

On actual completion date, Abeta will telephone or text an actual completion time.

We are happy to provide vehicle repair updates as frequently as you like.  Just let us know.

No. Abeta’s trading hours are:

CBD (Estimating & Office) – Monday, Tuesday, Thursday 8:00am – 4:30pm

Derwent Park (Workshop, Estimating & Office) – Monday to Friday 8:00am to 4:45pm

Closed public holidays

Yes.  Please contact us to arrange at your nominated location.

Abeta has great contract rates with Europ Car. Please ask us for our discount code.

No. A vehicle is a total loss only when the price of repairs exceeds 75% of insurance companies determined value of your vehicle. With our modern equipment and technology we can return your vehicle to manufacturer specifications. We can supply you and will keep a copy of before and after computerised measurements.

Yes.  Your vehicle will never have the keys left in whilst unattended and it is securely locked within our alarmed building overnight.

Yes, we have great contracted rates with Europ Car. Please ask us for a quote.

 

Vehicle drop off is available.

CBD (Estimating & Office) – Monday, Tuesday, Thursday

Derwent Park (Workshop, Estimating & Office) – Monday to Friday

• Drop off preferably between 8:00am – 9:00am
• Collection will be available between 3:00pm and 4:30pm. Timing confirmed on collection day.

Upon drop off

• Please ensure all belongings such as house keys, garage remotes etc are removed from vehicle.
• Please confirm odometer reading and current amount of fuel.
• Payment of excess (if applicable) or 85% of private work is required.
• An estimated date of completion will be provided. This is subject to no additional works or other work impact.
• If dropping off at CBD, your vehicle will be collected and safely transported to Derwent Park.

Collection

• Notification of collection time will be provided via phone call or SMS by 12 noon on day of completion.
• Should day of completion change notification with reasoning will be provided via phone call or SMS.
• Please nominate drop off / collection points at time of booking. It is possible to alternate between CBD and Derwent Park at your convenience.