Fully Insured:

If you are fully insured, you need to contact your Insurance Company ASAP after your accident.  Your Insurance Company will guide you through their claim process.

Briefly, they will ask for a description of how the accident happened, details of any other parties (if there are any involved), if the police attended and a report was compiled (there will be a report number if this is the case) or if there were any witnesses and their details.

Your Insurance Company will then provide you with a Claim Number.  Your Claim Number provides the linkage of your vehicle repairs between your Insurance Company and your Repair Centre.

Depending on which Insurance Company you are insured with they may ask you to attend their Assessing Centre.  This is where they will inspect the vehicle and take photos of all accident damage.

Once your vehicle has been inspected your Insurance Company will request estimates from repair workshops.  This can be done electronically or from their Assessment Centre of in some circumstances they may ask you to go directly to a nominated Repair Centre.

Your vehicle repairs (relating to the accident) are authorised and allocated to a Repair Centre.  After which, upon arrival of parts, your vehicle can be booked in and scheduled for repairs.

Your Insurance Company will advise which Repair Centre will be repairing your vehicle and if you have an excess to pay which will be payable upon collection of your repaired vehicle.

Note:  Should your vehicle be undriveable or unsafe to drive your Insurance Company will arrange for a tow truck and advise you where your vehicle is being towed to.  Your vehicle will be assessed from the Repair Centre it is towed to.

Third Party or Private Work:

Record all details of the third party. (Drivers License, current address, details of vehicle(s) involved (make, model, year and rego))

If the Police are contacted ensure you capture the attending Officers Name and accident report number.

You are much better off putting the claim through our own insurance company to avoid possible delays with 3rd party insurance claims.

Private work – we are happy to provide Estimates for private work.  Abeta will work with you to achieve the best repair results.  We will recommend the best repair methods, beit full panel work or dentless repairs.  Should second hand parts be utilised (at owner request or due to part availability) only quality parts will be used.

Questions to ask your Repairer:

• What repair methods will be used in the vehicle repair?
• What warranties are provided for repairs and paint work?
• If private work or a third party estimate, is it possible the estimate will increase?  If so under what circumstances?
• How is the vehicle stored whilst in their care?
• What Insurance companies are they recommended repairers for?
• Are you able to have a printed Estimate of Insurance approved repairs?
• What is the process should I have any questions post my repairs?
• What training is provided to staff?

CBD (Estimating & Office)
40a Molle Street Hobart   TAS   7000

Derwent Park (Workshop, Estimating & Office)
41 Lampton Avenue, Derwent Park  TAS   7009
Enter Lampton Avenue via Brooker Highway.

No.  Estimating is available at both our locations.

CBD (Estimating & Office) – 40 Molle Street, Hobart – Monday to Friday 8:00am – 4:30pm

Derwent Park (Workshop, Estimating & Office) – 41 Lampton Avenue, Derwent Park – Monday to Friday 8:00am to 4:30pm

If you are making an insurance claim, just bring along your Claim Number as this is used to pass the Estimate information electronically to your Insurance Company.

10-15 minutes for driveable vehicles.  The Estimator will examine your vehicle, capture digital photos of accident damage and if required, ensure your vehicle is road worthy post accident.

Should your vehicle be towed into us, estimating may take up to a day dependant upon the level of damage.

Typically parts are delivered to us 5-8 days post being ordered however, on occasion, Suppliers will have to source stock from overseas this extending the part availability considerably.

Abeta orders parts and confirms their arrival or arrival date prior to vehicle book in date in so all repairs can be completed at once.

Abeta will not hold up your repair, unless that is your wish, should it be possible to complete repair and safely return you to the road whilst still awaiting a non critical part should it be a lengthy delivery lag.

CBD (Estimating & Office) – Monday to Friday 8:00am – 4:30pm

Derwent Park (Workshop, Estimating & Office) – Monday to Friday 8:00am to 4:45pm

Yes.  You may drop your vehicle at our CBD location and it will be transported to our Derwent Park office for repairs.  Similarly, we can arrange to return your vehicle to our CBD location for collection.

Alternatively, we are happy to pay for a return taxis should you choose to drop your vehicle / collect your vehicle from our Derwent Park office.

Taxis are provided at our expense from Derwent Park to all suburbs encompassed within Taroona, South Hobart, Howrah & Claremont circle.

If you are a Suncorp insured customer Suncorp pay for all returns taxis fares with an unlimited radius, simply advise us when calling and we will arrange taxis pick up for you.

Direct Deposit – to be completed 1 day prior to vehicle collection (please ask us for our banking details)

EFTPOS

Visa & Mastercard – 1.5% surcharge applies

For all private work – Abeta asks for full “parts” payment prior to their ordering

Unfortunately no we do not quote for actual repairs over the phone.  There are too many intrinsic complexities, the vehicle will need to be sighted by our Estimators.  The estimate process will take 10-15 minutes.

We are able to provide you guide pricing for simple items such as single panel painting and basic detailing.

Alternatively, please refer to our Online Estimating function. Online Estimate

CGU

Lumley’s

QBE

RACT

GOVERNMENT FLEET

SUNCORP GROUP

 AAMI

 GIO

 RESILIUM

 SHANNON’S

 APIA

 SUNCORP INSURANCE

 BINGLE

 JUST CARS

 VERO

Abeta provides and deals with all Insurance companies.  These are the Insurance companies we are accredited with.

At time of vehicle book in and also at drop off you will be advised the date your vehicle will be ready for collection.  An estimated time of completion on this date is 4pm.

On actual completion date, Abeta will telephone or text an actual completion time.

We are happy to provide vehicle repair updates as frequently as you like.  Just let us know.

No.  Abeta’s trading hours are:

CBD (Estimating & Office) – Monday to Friday 8:00am – 4:30pm

Yes.  Please contact us to arrange at your nominated location.

Please refer to our Online Estimating function.  Online Estimating
Please use this function to ensure relevant information is captured.  We are unable to complete estimates simply if you walk in with photo’s on your phone.

Abeta does have a loan vehicle.  This is often booked out for it is best to ask about its availability at time of booking in.

Alternatively, we have great contracted rates with Europ Car.  Please ask us for a quote. We can also arrange for taxis between drop off and collection of your hire vehicle.

 

 

No. A vehicle is a total loss only when the price of repairs exceeds 75% of insurance companies determined value of your vehicle. With our modern equipment and technology we can return your vehicle to manufacturer specifications. We can supply you and will keep a copy of before and after computerised measurements.

Yes.  Your vehicle will never have the keys left in whilst unattended and it is securely locked within our alarmed building overnight.

Yes, we have great contracted rates with Europ Car. Please ask us for a quote.

 

Paint has a lifetime warranty. Panel 3 years.

Abeta’s home of 13 years, 40a Molle St, is undergoing a major transformation.  Our estimating and office functions will remain within this home for Customer convenience.  It too will undergo a major renovation in the coming months.

Due to HCC planning scheme changes service industries such as ours, will no longer be able to be developed within the CBD.

Our workshop facility in Derwent Park is located in a new building only 10 minutes from the city.  We welcome you to view this facility.  With a viewing platform and CCTV it provides you the opportunity of an inside view of how the repair and refinish processes are undertaken.